Fire & EMS operations platform
Run the shift. Build the career.
Ember 411 replaces the whiteboard, the spreadsheets and the scheduling software with one system your crews actually use, and gives every responder a home for their certifications, training and career.
Built by a firefighter/EMT, tested in a working Utah department, and started to fund a suicide-prevention nonprofit.
Two sides, one platform
For the department and the people in it
Departments
Scheduling, staffing and daily operations in one place, from the chief's desk to the bay TV.
- Schedules that build themselves from your board layout
- A live Duty Board and station display with call alerts
- Open shifts, part-time hours and timecards handled
- Rig checks, training records and certification tracking
Responders
A personal account that's yours for your whole career, whether or not your department is on Ember yet.
- Every certification and expiration date in one place
- Career GPS: your roadmap from first cert to hired
- CE hours tracked toward National Registry and Utah fire renewal
- Your record goes with you when you change departments
See it
What your crews will actually use
Real screens from Ember 411, shown with a sample department.
Duty Board
Your magnet board, digital
Every seat on every rig with who's in it, their certs and their hours. Drag someone to another seat or swap two people without touching their times. Split a seat at 1300, see who's scheduled but not placed, and it all feeds the bay TV.
Bay Board
When a call drops, the bay knows
The bay TV shows who's riding what, the weather and fire danger, pass-off notes and fleet status. When a call comes in, the screen takes over with tones, the call type read aloud and the units assigned.
Training & certs
Know who's behind before the state does
Set your recert hours, annual courses and new-hire deadlines once. Ember tracks every member against them and flags who's due soon, overdue or missing paperwork, with a CSV ready for your audit.
On the phone
The whole shift in their pocket
Crews see the active call with one-tap navigation, who's on duty and what's open. Ember AI answers questions about their own department, like who's on tonight and what's still open, and builds practice quizzes that count as training.
Calendar
Drill night, open house, ride-alongs
Put training and events on one calendar, let members sign up, and set things to repeat like any calendar. Reminders go out before each training, and after the drill one tap logs it as training hours for everyone who came.
What's in it
Everything the shift runs on
Live now, with no add-on modules to buy.
Duty Board
Your magnet board, digital. Drag people into seats, split a seat between two people, and see open hours at a glance.
Bay Board
A station display for the bay TV: who's riding what, weather, and incoming calls with tones and a spoken readout.
Schedule
Set your rotation and seats once. Shifts generate automatically, and layout changes carry forward.
Coverage Board
Post an open shift, let qualified people volunteer, approve with one tap. Everyone gets notified.
Hours & timecards
Track part-time hours and averages against your limits, log holdovers and call-backs, and export for payroll.
Rig checks
Daily apparatus checks from a phone. Failed items go straight to a maintenance queue and the right people.
Training & certs
Training records with hours and attendees, plus every member's certifications and what's expiring next.
Ember AI
Ask about your schedule, your hours or a protocol topic, and generate practice quizzes that save as training.
Built for the phone
Crews check their shift, take an open shift or finish a rig check from their phone, day or night.
The bigger picture
The lifelong operating system for first responders
Operations come first. Ember is being built to follow a responder from their first certification to the knowledge they leave behind.
Learn
Training, study material and certifications.
Respond
Daily operations, staffing and calls.
Grow
Career paths and the next step up.
Support
Peer support and resources when it's hard. Free for every responder, with Your Axx Matters.
Thrive
Health, wellness and family.
Legacy
Knowledge that stays when veterans retire.
Founding Department program
Be one of the first 20
Founding departments lock in discounted pricing, get every new module as it ships, and help shape what we build next.
20 founding spots.
Built on shift. Started to fund a nonprofit.
Why Ember exists
Ember 411 was started by Jeremy Smith, a firefighter and EMT, after losing brothers in the job to suicide. He founded Your Axx Matters, a fire/EMS suicide-prevention nonprofit, and built Ember to pay for it. Every subscription keeps the Support side free for every responder.
Along the way, Ember fixes the other problem he lived with: a department still running on whiteboards, spreadsheets, PDFs and the memory of whoever's been there longest. It's built around how a shift actually works: the board, the bay, the open seat at 1900, the cert that expires next month. Every feature is tested by a working Utah department before it goes anywhere else.
See it on your own department
Thirty minutes, your stations and apparatus, no pressure.